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Terms & Conditions

Making a Purchase

Making a purchase couldn't be easier. Just browse our website and add items to your cart. After you have finished your selection, click on "View Shopping Cart" and you will be asked for the few details that we need to be able to complete the order.

We accept Visa (including Visa Electron), Solo, Maestro (Switch) and MasterCard via PayPal; a secure on line payment system. We do not accept cheques as a method of payment.

Cards keyed online are automatically debited at the time of purchase.

We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.

Please note that all purchases must be made online using our website. We cannot accept orders received by post.

In the exceptional circumstances that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder it for you. We will endeavour to email you the option to cancel your order if you would rather not wait. 

You may only place orders and make communications with us in English, and all contracts concluded between us will be in English.

Events beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Liability

If the goods we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via email (sales@reink.co.uk) of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us via email (sales@reink.co.uk) of the problem within 40 days of the date on which you ordered the goods.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.

Tax Charges
For all orders made, 20% UK VAT is charged. (All prices displayed are inclusive of VAT).

Any other taxes or import duties will be the responsibility of the purchaser.

The purchaser is the importer or introducer to their destination and is responsible for all declarations of import to responsible authorities in the country of delivery and responsible for all copy taxes, levies, performer’s rights fees, royalties or special duty payments on all products ordered on this web site, from the United Kingdom.

Credit/Debit Card Security
Online credit card transactions are handled securely by specialised payment processors. They comply with the Payment Card Industry (PCI) Data Security Standards (DSS) and are externally audited in this respect.

Your name, address and other personal information supplied by you during the order process will be validated against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Please note that whilst these validation checks are being carried out, there may be some delay to the approval of an order. This applies to both HSBC Payment Gateway and Payments via PayPal and is beyond our control.

Guarantee on products we sell
All inkjet & Toner cartridges manufactured by Jet Tec are fully guaranteed against defects due to faulty materials or workmanship. If for any reason you are not completely satisfied with a Jet Tec inkjet product then please return the product with proof of purchase for a full refund. 

If for any reason the situation arises whereby it is claimed that a Jet Tec product has damaged the printer, the following shall apply. Jet Tec guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate. Jet Tec shall not be liable to the buyer if any damage or abnormal wear to a printer that is claimed to have been caused by use of a Jet Tec product, could have been caused by goods not supplied by ReInk used in the printer before or after the use of a Jet Tec product.

Jet Tec reserve the right to collect and inspect and if necessary repair the printer. If it is found that damage has occurred as a direct result of a Jet Tec cartridge then Jet Tec will repair the printer or replace the printer with a working equivalent, and return the printer within 20 working days of receipt of the defective device. Jet Tec’s liability for the buyer shall not exceed the amount required to repair or replace the printer if found damaged by a Jet Tec product.

All Jet Tec re-manufactured laser toners are fully guaranteed against any defects and are produced to match the OEM product in performance, print quality and page yield.  If for any reason you are not completely satisfied with a Jet Tec remanufactured laser toner then please return the product with proof of purchase for a full refund.

If for any reason the situation arises whereby it is claimed that a Jet Tec remanufactured laser toner has damaged a printer, the following shall apply:

Jet Tec guarantees that, in normal use its products will not cause damage or abnormal wear when used in printers in which they are designed to operate. Jet Tec shall not be liable if any damage or abnormal wear to a printer could have been caused by goods not supplied by Jet Tec used in the printer before or after the use of a Jet Tec remanufactured laser toner.

Jet Tec reserve the right to collect, inspect and if necessary repair the printer. If it is found that damage has occurred as a direct result of using a Jet Tec laser toner then Jet Tec will repair or replace the printer.  Jet Tec may alternatively choose to send an engineer to the customer to inspect and if necessary, service and repair the printer.  Jet Tec’s liability for the buyer shall not exceed the amount required to repair or replace the printer if found damaged by a Jet Tec product.  If an identical printer model is unavailable an equivalent printer model will be supplied in the circumstance that the printer is to be replaced.  

This guarantee is valid for a period of 36 months and shall cease to take effect if the Jet Tec products are damaged, either wilfully or negligently, dismantled or otherwise tampered with or misused by, for or on behalf or the buyer or any third party. 

This guarantee shall cease to take effect if the Jet Tec products are damaged, either wilfully or negligently, dismantled or otherwise tampered with or misused by, for or on behalf of the buyer or any third party.

For the avoidance of doubt, a manufacturer’s warranty is an agreement between you (the customer) and the manufacturer. ReInk are not a party to such an agreement.

For more details visit: http://www.jettec.com/guarantee/

This clause does not affect your statutory rights as a consumer. 

Complaints Procedure

In the unlikely event that you have a complaint concerning an order, please email sales@reink.co.uk 

Please include your invoice number on the email.        

A senior manager at ReInk will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

Remittance Terms

All goods remain the property of ReInk until paid for in full.

Governing Law

This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

General Jurisdiction Disclaimer

This site is targeted at residents & Business’ of the UK.

If you are not a resident or Business of the UK do not use this site. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident or Business of the UK. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Copy write

All brand names and trademarks are the property of their respective holders and are for descriptive purposes only.

ReInk is in no way associated or endorsed by any original equipment manufacturers.

Products featured on our website are manufactured in the UK by an independent cartridge manufacturer and not by any original printer manufacturer.

Use of Images

Images used for products are for illustration purposes only, the actual product may differ however if the product received douse not mach its description feel free to contact us via email (sales@reink.co.uk) and your problem will be dealt with as soon as possible.

Privacy Policy

ReInk is committed to protecting your privacy.

External Links & Advertisements

External links & advertisements are selected and reviewed when the page is published. However, ReInk is not responsible for the content of external websites. This is because: we do not produce them or maintain/update them, cannot change them and they can be changed without our knowledge or agreement.

If you find any offensive content, please contact us

Use of Cookies

We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored by your browser, to ensure your experience on our site is more pleasurable and safe. You can usually modify your browser to prevent this happening.

Information we collect about you

We collect information about you for two reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service.

We will only e-mail you in connection with your current order or query and with frequent newsletters, if you wish, you can unsubscribe from this mail list by pressing the ‘UNSUBSCRIBE’ link at the bottom of the newsletter.

The type of information we will collect about you includes: your name, address, phone number, email address and goods ordered. We will never hold sensitive information such as card details about you without your consent.

The information we hold will be accurate and up to date.

If any of this information changes you can notify us of and we will correct the errors promptly. Personal information that we hold will be held securely in accordance with the law.

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Terms updated 13th March 2013

 

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